Privacy Policy
Last updated: 31 August 2026
At Crystalló, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, make a purchase, create an account or contact us, and how we use and protect that information.
Information We Collect
We only collect personal information that is reasonably necessary to operate our business and provide our products and services.
Depending on how you interact with Crystalló, this may include:
- your name
- billing and delivery address
- email address
- telephone number, where provided
- account and login information if you create an account
- details of products you purchase and your order history
- communications you send to us, including enquiries or requests for assistance
- information necessary to process returns, refunds or other customer service requests.
When you use our website, certain technical information may also be collected automatically. This may include your IP address, browser and device information, pages visited and other information necessary for website operation, security and performance.
How We Collect Your Information
We generally collect personal information directly from you when you:
- place an order through our website
- create or manage a customer account
- contact us by email, through our website or through another communication channel
- request a return, refund or other customer service assistance
- choose to subscribe to marketing communications, if this option is offered.
Some technical information is collected automatically through our website and the services used to operate it.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- arrange payment and delivery
- create and manage your customer account
- communicate with you about your order
- respond to questions, requests, returns or other customer service matters
- maintain appropriate business, accounting and transaction records
- prevent fraud, misuse and security threats
- maintain and improve the operation and security of our website
- comply with applicable legal and regulatory requirements.
We will only use your personal information for marketing communications where you have consented to receive them or where otherwise permitted by law. You can unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed using third-party payment providers.
Crystalló does not store your complete credit or debit card details on our own systems. Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and security requirements.
Sharing Your Information
We do not sell or trade your personal information.
We may disclose personal information where reasonably necessary to organisations that help us operate our business and provide services to you. These may include:
- payment processors
- postal, courier and delivery providers
- website hosting and technology providers
- email and communications providers
- professional advisers or service providers where reasonably required.
We only provide information that is reasonably necessary for those services to be performed.
We may also disclose information where required or authorised by law.
Overseas Service Providers
Some of the third-party technology and service providers used to operate our website, process payments or provide related services may store or process information outside Australia.
The countries in which information is processed may vary depending on the providers and services being used.
Where reasonably practicable, we take care in selecting reputable service providers that maintain appropriate privacy and security practices.
Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for the website to function properly, including maintaining your shopping cart, remembering account sessions, improving website performance and helping protect the website against fraud or security threats.
Some third-party services used by the website may also use cookies or similar technologies.
You can control or disable cookies through your browser settings, although doing so may affect the operation of some parts of the website, including shopping and account functions.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold against loss, misuse, interference and unauthorised access, modification or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure. However, we use reasonable administrative and technical safeguards appropriate to the nature of our business and the information we hold.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and transaction records, and to meet accounting, taxation, legal or other legitimate requirements.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
Accessing or Correcting Your Information
You may contact us if you would like to:
- ask what personal information we hold about you
- request that inaccurate or outdated information be corrected
- request deletion of personal information where appropriate
- ask a question about how your information is handled.
If you have a customer account, you may also be able to view or update certain information through your account.
Some information may need to be retained even after a deletion request where it is reasonably required for transaction records, taxation, legal obligations, fraud prevention or dispute resolution.
Privacy Concerns
If you have a question or concern about the way we have handled your personal information, please contact us.
We will consider your enquiry or complaint and endeavour to respond within a reasonable period.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable requirements.
The current version will be published on our website with the date it was last updated.
Contact Us
For privacy enquiries or requests, please contact:
Crystalló
Queensland, Australia
Email: hello@crystallo.store
You can also contact us through the Contact page on our website.